Catalyst's customer service is 'better than excellent'

Catalyst Finance is delighted to have scored +89 in our 2015 Net Promoter Score (NPS), an internationally recognised measure of customer loyalty and satisfaction.

For those not familiar with the NPS model, your score is calculated from the response of clients to the simple question “Would you recommend Catalyst to others?” Scores range anywhere between -100 and +100. As such, to get +89 brings a huge smile to our face. To put it in context, any score above 40 is regarded as excellent, while Financial Services firms average well below that. As such, we are extremely proud to be rated better than excellent.

We’ve always seen customer service as our most important asset and have strived to offer excellence within our industry. It's fantastic to hear our clients give the following feedback through the survey:

“Great customer service and very collaborative staff members”,
“Easy, no nonsense way of raising money without being tied in with a contract”
“Very good to work with, quick response, would highly recommend”

Our score means a lot to us as it’s purely generated by our clients. We believe it proves we're on the right track and encourages us to work harder and to give that little bit extra going forward.

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